Ian Stewart

Ian Stewart: How to Turn a Customer Complaint Into a Company’s Entire Reason for Existing

Every company collects complaints, and most companies treat them as a cost of

Catie Jungmann

Catie Jungmann: Lessons From Co-Founding a Technology and Media Company

The creator economy has produced a generation of platforms built on a flawed

Jochem van der Veer

Jochem van der Veer: Why AI In CX Fails Without Journey Context

The context AI is missing is mostly not about the customer